Refund and Returns Policy

1. Overview

At JULIA MODERN FURNITURE LLC, we are committed to ensuring that our customers are fully satisfied with their purchases. If, for any reason, you are not satisfied with your purchase, this Refund and Returns Policy explains your options and our procedures.

2. Returns

Eligibility for Returns:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in their original packaging, and in the same condition as received.
• Proof of purchase is required (e.g., order number, receipt).

Non-Returnable Items:

• Customized or personalized items.
• Clearance items or items marked as “Final Sale.”
• Gift cards.

Return Process:

1. Contact our customer service team at [Insert Email Address] or [Insert Phone Number] to initiate a return.
2. You will receive a Return Merchandise Authorization (RMA) number and instructions on how to return your item.
3. Package the item securely, including all original packaging, accessories, and documentation.
4. Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the item is defective or we made an error with your order.

3. Refunds

Refund Process:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Partial Refunds:

• Items not in their original condition, damaged, or missing parts for reasons not due to our error may be eligible for a partial refund at our discretion.

Shipping Costs:

• Original shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.
• If you receive a refund, the cost of return shipping may be deducted from your refund.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Insert Email Address] or [Insert Phone Number].

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving the product. We will arrange for a replacement or provide a full refund, including any shipping costs.

6. Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [Insert Email Address].

7. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

JULIA MODERN FURNITURE LLC
Email: info@juliamodernfurniture.com
Phone: (323) 833-4719
Address: 24 Alvarado St San Francisco California 94110